auragrove Order & Shipping Policy

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Welcome to auragrove. We are committed to getting your grocery and kitchen essentials to you safely and on time. The guidelines below explain exactly how we handle order processing, shipping, and delivery so you know what to expect from the moment you check out until your package arrives at your door.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: We pick, pack, and hand off these orders to the carrier within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day (Monday through Friday) are generally processed the same day. Orders submitted after 2:00 PM EST, or on weekends, are processed on the next business day.
• Perishable Goods Handling: Temperature-sensitive and perishable products are packaged using specialized cold-chain insulation and are dispatched only Monday through Thursday. This schedule prevents your items from sitting in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping rate and delivery estimate is calculated and shown at checkout before you complete your purchase, so there are no surprises.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Applied automatically to standard orders over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Delivery estimates begin once your order has left our facility. Timelines may run slightly longer during peak holiday periods or when severe weather affects carrier networks.

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International Shipping

auragrove currently ships to Canada, the United Kingdom, Australia, and select European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International orders may incur import duties, value-added taxes (VAT), or customs handling fees when they reach the destination country. These charges are set by your local customs authority and are the recipient's responsibility.

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Order Tracking & Delivery Confirmation

After your order ships, we will send an automated shipping confirmation email with a direct tracking link and the carrier's details.

If tracking information does not appear, or if you have not received a tracking number within 3 business days of your order confirmation, please contact our support team and include your order number.

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Order Modifications & Address Changes

Because we begin processing orders soon after they are placed, changes must be requested quickly.

• If you need to update your shipping address or adjust your order, please contact us within 1 hour of placing it at support@auragrove.lat.
• We will make every effort to honor change requests, but once an order has been transferred to the shipping carrier, we are unable to modify the delivery address.

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Damaged, Lost, or Compromised Shipments

We stand behind every order we ship:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged because of a shipping delay, contact us within 48 hours of delivery with photos, and we will issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but it has not arrived, or if items arrive damaged, please reach out within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions about your shipment, shipping options, or order status, our team is here to help:

• Official Business Name: auragrove
• Customer Support Email: support@auragrove.lat
• Customer Support Phone: 17577901114
• Physical Business Address: 538 Eleanor Ct Apt L, Newport News, VA 23602-4340, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST